**CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS**
**GENERAL:**
If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract provided to you.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
The shipping costs for the product shipment will be paid by the buyers.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, within the legal period of 30 days at most. If the product is not delivered within this period, buyers may terminate the contract.
The purchased product must be delivered completely and in accordance with the specifications specified in the order, along with documents such as the warranty certificate, user manual, if any.
If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days from the date of learning of this situation. The total price must be refunded to the buyer within 14 days.
**IF THE PURCHASED PRODUCT IS NOT PAID FOR:**
If the buyer does not pay for the purchased product or cancels the transaction in the bank records, the seller's obligation to deliver the product ends.
**PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:**
If it is determined that the credit card used by the buyer to make the payment was used unlawfully by unauthorized persons after the product has been delivered, and the price of the sold product is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days at the seller’s expense.
**IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:**
If there are unforeseen circumstances that the seller cannot foresee and the product cannot be delivered on time, the buyer will be informed of this situation. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle is removed. If the buyer cancels the order, the payment made in cash will be refunded to them in cash within 14 days from the cancellation. If the buyer made the payment by credit card and cancels the order, the product amount will be refunded to the bank within 14 days, but it may take 2-3 weeks for the bank to transfer it to the buyer's account.
**BUYER'S OBLIGATION TO INSPECT THE PRODUCT:**
The buyer must inspect the goods/services subject to the contract before receiving them; they should not accept goods/services that are crushed, broken, or damaged, or have torn packaging from the cargo company. The goods/services received will be considered undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services should not be used. The invoice must also be returned with the product.
**RIGHT OF WITHDRAWAL:**
The BUYER may use the right to withdraw from the contract by refusing the goods without any legal or criminal liability and without giving any reason, by notifying the SELLER through the contact information below within 14 (fourteen) days from the date of delivery of the purchased product to the BUYER or the person/organization at the address indicated.
**CONTACT INFORMATION FOR SELLER TO BE NOTIFIED OF RIGHT OF WITHDRAWAL:**
**COMPANY**
NAME/TITLE:
ADDRESS:
EMAIL: info@reusearena.com
TEL:
FAX:
**WITHDRAWAL PERIOD:**
If the buyer has purchased a service, this 14-day period begins from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the service has begun to be performed with the approval of the consumer before the withdrawal period expires.
The costs arising from the use of the right of withdrawal are borne by the SELLER.
For the right of withdrawal to be exercised, the SELLER must be notified in writing via registered mail with return receipt, fax, or email within 14 (fourteen) days, and the product must not have been used in accordance with the provisions of this contract regarding "Products for which the right of withdrawal cannot be exercised."
**EXERCISE OF THE RIGHT OF WITHDRAWAL:**
The invoice of the product delivered to the third party or the BUYER, (If the invoice of the product to be returned is issued to a company, it must be sent back with the return invoice issued by the company. The return process cannot be completed unless the RETURN INVOICE is issued for orders with an invoice issued in the name of institutions.)
The return form, the box, packaging, and standard accessories, if any, of the products to be returned must be delivered completely and without damage.
**RETURN CONDITIONS:**
The SELLER is obliged to return the total price and the documents that put the BUYER under debt within 10 days at the latest from the date of receipt of the withdrawal notification, and to accept the return of the goods within 20 days.
If there is a decrease in the value of the goods due to the BUYER’s fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER’s damages at the rate of their fault. However, the BUYER is not responsible for changes or deterioration caused by the proper use of the goods or products within the withdrawal period.
If the amount falls below the campaign limit amount due to the exercise of the right of withdrawal, the amount of the discount used within the scope of the campaign is canceled.
**PRODUCTS THAT CANNOT BE RETURNED WITH THE RIGHT OF WITHDRAWAL:**
The BUYER cannot exercise the right of withdrawal for goods that are prepared according to the BUYER's request or explicitly personal needs and are not suitable for return, lower parts of underwear, swimwear, bikini bottoms, makeup materials, disposable products, goods that are in danger of deterioration or likely to expire, goods that are not suitable for return due to health and hygiene reasons if the packaging has been opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, and goods related to periodicals such as newspapers and magazines, except those provided under a subscription agreement. The right of withdrawal cannot be exercised for services that have begun to be performed with the approval of the consumer before the withdrawal period expires.
Cosmetic and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery supplies (toner, cartridge, ribbon, etc.), must be unopened, untested, undamaged, and unused for return.
**DEFAULT AND LEGAL CONSEQUENCES**
The BUYER agrees, declares, and undertakes that if they go into default in case of making the payment transactions with a credit card, they will pay interest within the framework of the credit card agreement made with the cardholder bank and will be liable to the bank. In this case, the relevant bank may take legal action; it may demand the expenses and attorney fees from the BUYER, and in any case, if the BUYER falls into default due to their debt, the BUYER agrees to pay the seller's damages and losses arising from the delayed performance of the debt.
**PAYMENT AND DELIVERY**
You can make a Bank Transfer or EFT (Electronic Funds Transfer) to any of our accounts at ............, ........., bank accounts (TL).
Through your credit cards on our site, you can benefit from single payment or online installment opportunities for all types of credit cards. At the end of your online payments, the amount will be charged to your credit card.